Strategy and digital development
Let’s look at
the whole picture.
What do you want to achieve, and what stands in the way? I review your marketing, customer journey and working processes with you. Then we identify what is worth improving first.
Let’s talkThe parts must work together.
We start where it matters most to the business. Open each area to see what we can investigate.
Websites, marketing and systems need a shared direction.
Goals and profitabilityWhat do you want more of, and what do you want to spend less time on?
We look at customers, your offer, capacity and finances. More enquiries are only one possible goal. Better projects, more repeat business or less administration may matter more.
Strategy and prioritiesAdvertising and visibilityAre you attracting the customers and projects you want?
We assess audiences, messaging, channels and costs against enquiry quality and what is actually sold.
Advertising and SEOWebsite and enquiriesIs it easy to understand the offer and take the next step?
We review content, purchase journeys and forms. Often, we can improve what you already have. A new website is considered only when the need justifies it.
Improve what you haveSales and customer follow-upWho follows up, and does everyone know what has been agreed?
We look at allocation, response times, quotes and customer information. Responsibilities and next steps must be clear, including when several employees or departments are involved.
CRM and workflowExecution and deliveryDoes information follow the work from agreement to delivery and invoicing?
We map handovers, tasks and the information needed for invoicing. Where useful, we connect systems so information can be reused and checked before invoicing.
Integrations and automationFollow-up and repeat businessHow do you look after the customer across multiple projects?
CRM provides a shared overview of the customer, previous agreements and deliveries, service needs, responsibilities and next steps. We consider follow-up and customer value over time. What we learn helps prioritise the next improvement across the process.
Customer journey and CRMA specific first step
The right improvement.
The right scope.
We start by clarifying your goal, the challenge and whether we are a good fit. If there is a basis for working together, we agree on content, price and scope before assessment and delivery.
This might mean improving one landing page, organising follow-up or connecting the tools you already use. A new website or system is considered when it is actually needed.
See examples of our work together
Tell us where you want to go.
I take on new collaborations when the goal, work and capacity fit. You do not need to know which solution you need.
[email protected] 926 99 301