Systems and automation
From a specific task to code, data and integrations that can be developed further.
Start with the need
When standard tools do not fit the way you work, a custom solution may be appropriate. We map users, test workflows and develop a focused first version. This might be a customer portal, an internal tool or a digital service. Code, data models, access control and integrations are considered alongside cost and responsibility for ongoing operation.
We agree on goals, scope and responsibilities before getting started.
From our work with
A shared working overview for customers, quotes, operations and group management.
From requirements to practical use
Prototyping, development and operation each have a different purpose. Open the steps to see what we establish along the way.
Who will use the solution, and what should become easier? We map existing tools, data and workflows before deciding what to build.
A prototype lets users try the workflow. Lovable may be used here. What we learn informs the requirements for the next version.
We build interfaces, data structures and connections around the requirements. Code is version-controlled, access is tested and the chosen solution must be maintainable.
We agree responsibility for launch, backups, operation and further development. Actual use determines what to improve next.
KPIs tied to your goal
Together, we choose a small set of measures. Each report should clarify what has changed, where progress has stalled and what to do next.
Response time, responsibility and progress
We measure the time from receiving an enquiry to the first personal reply, the proportion with an assigned owner and how long cases remain at each stage.
Where does progress stall, and who is responsible for addressing it?
Sales conversion, margin and customer value over time
We follow agreed groups of enquiries through to sales. Where the data supports it, we assess customer value using margin, repeat purchases and the cost of follow-up.
Which customers and services offer room for better margins?
Before starting, we agree on the baseline, data source, definition and measurement period. We compare like with like and account for seasonality, budgets and changes in tracking.
How we document resultsQuestions and answers
A few questions we often work through together.
I mainly use Lovable for prototypes and testing. Before taking a solution further, we assess code, data, security, integrations and operation against the business requirements. The prototype does not determine which platform the finished solution will use.
We choose according to the requirements. Astro or React may be used for the interface, GitHub for code and version control, and Supabase or PostgreSQL for data. Integrations, access and ongoing maintenance are part of the assessment.
Yes. We choose a task that makes a useful first version, test it with users and prioritise further work based on what we learn.
Something in mind?
Tell us what you want to achieve and what is getting in the way. We can then discuss the project and the way forward.
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